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Privacy Policy

At Seed&Berry Botanicals (Seed&Berry Ltd), we are deeply committed to protecting your privacy and handling your personal information with the same care we give to our skincare. This Privacy Policy explains how we collect, use, store, share, and protect your data when you visit our website (seedandberry.co), interact with us, or purchase our products.

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This website is hosted by Wix.com. For more information about how Wix handles data, please refer to their Privacy Policy: https://www.wix.com/about/privacy.

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1. Information We Collect

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We collect the following types of personal information:

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  • Information you provide directly When you create an account, place an order, sign up for our newsletter, contact us, or participate in surveys/feedback, we may collect your name, email address, shipping/billing address, phone number (if provided), and any message or comments you send us.

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  • Automatically collected information When you visit our site, we automatically collect certain technical data via cookies, server logs, and similar technologies, such as:

    • IP address

    • Browser type and version

    • Operating system

    • Referring/exit pages

    • Date and time of visit

    • Pages viewed and time spent on pages

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  • Payment information At present we do not process payments directly on the website (payment provider integration is in progress). Any future payment processing will be handled securely by a third-party provider that complies with PCI DSS standards. We do not store full payment card details on our servers.

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2. How We Use Your Information

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We use your personal data for the following purposes:

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  • To process and fulfil your orders, including shipping and delivery

  • To communicate with you about your order, account, or inquiries

  • To send you marketing emails (e.g., newsletter, product updates, launch announcements) only if you have explicitly consented

  • To improve our website, products, and customer service

  • To comply with legal obligations, prevent fraud, and protect our rights

  • To analyse website usage and enhance user experience (anonymised data only)

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3. Legal Basis for Processing

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We process your personal data on one or more of the following legal grounds:

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  • Performance of a contract (e.g., fulfilling your order)

  • Legitimate interests (e.g., improving our site, fraud prevention)

  • Your consent (e.g., for marketing emails)

  • Legal obligation (e.g., tax or accounting requirements)

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You have the right to withdraw consent at any time (e.g., unsubscribe from emails), which will not affect processing carried out before withdrawal.

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4. Sharing Your Information

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We do not sell your personal data. We may share your information only in these limited circumstances:

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  • With service providers who help us operate the website and business (e.g., Wix, email service providers, shipping carriers like Jersey Post)

  • With legal authorities if required by law, court order, or to protect our rights

  • In the event of a merger, acquisition, or sale of our business (your data would be transferred under the same protections)

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5. Cookies and Tracking Technologies

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We use essential cookies to make the website function properly, as well as analytics cookies to understand how visitors use our site. You can manage your cookie preferences via our cookie banner or browser settings. For more details, see our separate Cookie Policy.

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6. Data Storage and International Transfers

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Your data is primarily stored on Wix servers, which are located in the European Economic Area (EEA) and other secure locations. Where data is transferred outside the EEA, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).

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We keep your personal data only for as long as necessary for the purposes outlined in this policy, or as required by law.

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7. Your Rights

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Under UK GDPR and applicable data protection law, you have the right to:

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  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict processing

  • Object to processing (including for direct marketing)

  • Data portability

  • Withdraw consent at any time

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To exercise any of these rights, please contact us at seedandberry@outlook.com.

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8. Security

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We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure.

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9. Changes to This Policy

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We may update this Privacy Policy from time to time. The date at the top shows when it was last revised. We encourage you to review it periodically.

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10. Contact Us

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If you have any questions about this Privacy Policy or our data practices, please contact us at: seedandberry@outlook.com.

 

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Thank you for trusting Seed&Berry Botanicals.

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