Seed&Berry
Botanicals

We want you to feel completely happy with your Seed&Berry purchase. If you are not satisfied for any reason, or if a product arrives faulty, damaged, or incorrect, please contact us promptly so we can assist you.

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Cooling-off period (change of mind)
 

You have the right to cancel your order and return unused, unopened products within 14 days of receipt, in accordance with UK Consumer Contracts Regulations 2013 (which apply in the Channel Islands for consumer rights purposes). Products must be returned in their original, unopened condition with all packaging intact, seals unbroken, and in a resaleable state for hygiene reasons.

 

Skincare products are non-returnable once opened due to health and safety regulations. Returns for change of mind are at your own cost, and original shipping fees are non-refundable.

 

To initiate a return, please email seedandberry@outlook.com with your order number and reason for return. We will provide a returns address and instructions. Once received and inspected, approved refunds will be processed to your original payment method within 5–10 working days (please allow additional time for your bank or card provider to reflect the credit).

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Faulty, damaged, or incorrect items

If a product arrives damaged, faulty, or is not as described, please contact us within 14 days of receipt at seedandberry@outlook.com. Include your order number and clear photos of the issue (packaging, product, and any damage).

 

We will arrange a full refund, replacement, or exchange at no cost to you, including return postage if the fault is confirmed on our side. This does not affect your statutory rights under the Consumer Rights Act 2015.

 

Non-delivery or lost packages

If your order does not arrive within the estimated delivery window, please contact us with your tracking number. We will work with the carrier to investigate. If the parcel is confirmed lost or undelivered due to carrier error, we will resend the items or issue a full refund, including original shipping costs. If non-delivery is due to an incomplete or inaccurate address provided by you, you may be responsible for re-delivery costs or a refund minus original shipping.

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General notes

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• Returns must be sent to the address we provide; items sent without prior authorisation may not be accepted.

 

• We do not accept returns on sale items, gift cards, or opened products (except where faulty).

 

• All refunds exclude any additional customs duties or import fees (if applicable for international orders).

 

• We reserve the right to refuse returns that do not meet the above conditions.

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• Your statutory consumer rights are not affected by this policy. For further advice, contact your local Citizens Advice or Trading Standards office.

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Thank you for trusting Seed&Berry Botanicals.